Privacy Policy

Last updated: January 14, 2026

1. Introduction

MEND Kuwait ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use OMNIA-I and our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly:

  • Name and contact information (email, phone, address)
  • Business information (company name, tax ID)
  • Account credentials (username, password)
  • Payment information (processed securely through Tap Payments)
  • Profile and preferences

2.2 Usage Data

We automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and feature interactions
  • Transaction and sales data entered into the system
  • Log files and analytics data
  • Cookie and tracking technology data

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send administrative messages and updates
  • Respond to customer service requests
  • Analyze usage patterns and optimize performance
  • Detect and prevent fraud and security issues
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf:

  • Payment processing (Tap Payments)
  • Cloud hosting and storage
  • Email and communication services
  • Analytics and monitoring tools

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights or the safety of users.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We will retain and use your information as necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain business records (up to 7 years for financial data)

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent for marketing communications
  • Lodge a complaint with supervisory authorities

To exercise these rights, contact us at it@mendkw.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve user experience
  • Deliver personalized content

You can control cookies through your browser settings. Disabling cookies may limit functionality of the Service.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Children's Privacy

OMNIA-I is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

11. GDPR and CCPA Compliance

For users in the European Union and California, we comply with GDPR and CCPA requirements, including:

  • Right to access and data portability
  • Right to erasure ("right to be forgotten")
  • Right to opt-out of data sales (we do not sell your data)
  • Transparent privacy notices

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

13. Contact Us

For privacy-related questions or concerns, please contact us at:
Email: it@mendkw.com